Traveler Information & Assistance
For Traveller inquiries and assistance – including COVID-19, ID requirements, check-in times, baggage concerns, flight status, flight reservations, flight destinations, delayed flights, please contact your airline:
All passenger screening is performed by Canadian Air Transport Security Authority agents; the Airport Authority is not involved in the passenger screening process or screening operations.
For questions or concerns related to security screening or carry restrictions, please contact the Canadian Air Transport Security Authority (CATSA).
Transport Canada is the regulatory body that oversees all airspace related matters and administers the aircraft noise standards, working with third parties such as Health Canada, NAV CANADA and the International Civil Aviation Organization (ICAO).
For aviation noise concerns related to aircraft in flight, please contact Transport Canada directly at 1-800-305-2059 or visit their website.
Please view our Frequently Asked Questions for answers to commonly asked questions.
For all other inquiries, please complete the email form below and a representative from the Airport's Administration Office will be happy to assist. Please note, the Airport Office is open Monday to Friday (8:00 AM - 4:00 PM) with closures on statutory holidays.